I recently mentioned that we’d received this lovely wall pot as a gift and in no time at all we found the perfect place in the garden for this beauty. I noticed that it came from a company called Creekwood and a few weeks later, I browsed the website and I placed an order for three Christmas themed pots.
What happened next was a lesson in how I think businesses ought to behave…but often don’t! I received an incorrect order. I’d actually ordered those, above, but I received these, below:
I contacted Creekwood, explained what had happened, sent them photos etc. They replied quickly, saying that they would send replacements, asap. I asked them to send a label to return the incorrect items and a lovely customer service lady said that there was no need and that I could keep them to give as presents!
What wonderful service and how lucky was I?!
I thanked them and promised that I would give them a mention…and so here’s the website:
Moving on, and on Wednesday, Nich and I had a trip to Kent’s cavern, for coffee and a natter. It was good to get into the Christmas spirit…and these lovely mags greeted us too…
Always a pleasure… and it was good to see two coach loads of children visiting. It’s a superb place to learn about prehistoric times!
On Saturday, Mr Snippets and myself ventured to Powderham for coffee and a mooch.
The displays in the plant centre were very appealing…
…as was the fruit and veg in the shop!
And so begins December! 😁🎄🎅🌲🧑🎄🎄🎅🌲🧑🎄🎄
It is a very colourful time of year, better without the glitter, that's a perfectly run company, their mistake, they rectify it at no bother to you, perfect, I will have a look at their site.
ReplyDeleteIt's so heartening when companies give good service. Small businesses rely on word of mouth and good reputation. I'm off now to peruse their website - thank you for the link.
ReplyDeleteSuch a lovely, festive post. Good service from the plant pot company, I'm sure you will use them again:)
ReplyDeleteThose pots are beautiful and it so good to here about good service like that. It puts a smile on our faces and makes us want to revisit the company again. In fact, I took a look at the website and will be ordering some for presents. Thank you, Sal
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